Terms of service

02The service

EzraPro provides online booking, scheduling, a host app, guest records, channel syncing, payments, payouts and analytics, as described on our website and in the product. We may add, change or retire features, and we will give at least thirty days’ notice before retiring one that a plan depends on.

You are responsible for the products you list, their descriptions and prices, your cancellation and refund policy, and for complying with the laws that apply to your business, including licensing, safety and consumer protection.

03Fees and commission

Each plan charges a commission on bookings taken through EzraPro, and some plans charge a monthly platform fee, as set out on the pricing page at the time you subscribe. Commission is charged only on bookings actually taken, and is calculated on the amount the guest pays before taxes. You may pass the commission to the guest as a booking fee, per product, or absorb it.

Payment processing charges set by our payment processor are passed through at cost and shown separately. Prices are in US dollars unless your account is set to another currency. We may change fees with thirty days’ notice; a change never applies to bookings already taken.

04Payments and payouts

Guest payments are collected by our payment processor into a balance held for you. We pay that balance, less commission, fees, refunds and chargebacks, to the bank account on your profile the next business day after the money settles. Each payout is itemised.

You authorise us to deduct refunds you issue, chargebacks you lose, and any fees you owe from your balance or from future payouts. If a balance turns negative, you agree to settle it within fourteen days of our notice.

05Your data

You own your data: your products, your bookings, your guest records and your settings. You give us the licence needed to run the service on your behalf, and no more. You can export everything at any time in standard formats, and we will not hold your data hostage on the way out.

We process guest data as your processor, under the Privacy policy, and you are responsible for having a lawful basis to collect it and for the notices you give your guests.

06Acceptable use

You agree not to use EzraPro to do any of the following.

• Sell anything unlawful, or anything that requires a licence you do not hold.
• Send messages to guests who have not booked with you or have opted out.
• Probe, scrape or overload the service, or try to reach another operator’s data.
• Misrepresent who you are, or list products you cannot deliver.

07Term and cancellation

There is no minimum term. You can cancel any month from the dashboard; the cancellation takes effect at the end of the current billing period, and bookings already taken continue to be honoured, paid out and supported. We can suspend or close an account for a serious breach of these terms, for non-payment after notice, or where the law requires, and we will tell you why unless we are prohibited from doing so.

08Warranties and liability

We will provide the service with reasonable skill and care and aim for the availability published on our status page. Beyond that, the service is provided as is. To the extent the law allows, neither side is liable to the other for indirect or consequential loss, and our total liability to you in any twelve-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

09Changes and contact

We may update these terms. For material changes we will email the account owner at least thirty days in advance; continuing to use the service after that date means you accept the new terms. These terms are governed by the laws of the State of Hawaii, and disputes will be heard in its courts. Questions go to legal@ezrapro.com.